IELTS writings: Task 1 Letter: Perfect example 3

Thursday 26 February 2015

Task 1 Letter: Perfect example 3

You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter

describe the problem
say how you feel about this
say what you want the manager to do.

Write at least 150 words.

Dear Sir/Madam,

I am writing to express my disappointment at a delivery error from your online supplier, and to request an immediate exchange of goods.

I ordered an aqua blue coloured dress (reference number 0859368) in size 10. However, the dress that was sent to me was a navy blue colour and a size 16. I spent a great deal of time ensuring the details on my order form were correct before I submitted it.

This situation is frustrating, as I was planning to wear this outfit to an important social occasion next Friday, 17 March, and have bought a pair of shoes and accessories to match. These items do not match the navy blue dress that has been sent.

I would like a replacement to be delivered well before this event. Please ensure that you deliver the correct item to my home address, by courier, within the next 24 hours.

I look forward to your prompt reply and a swift exchange.

Yours faithfully,

Ann Amm

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Read other available IELTS Writings :

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IELTS writings

Thursday 26 February 2015

Task 1 Letter: Perfect example 3

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Read other available IELTS Writings :

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Task 2, Essays:

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